Even with a highly distributed operation, UK retailer Tesco can still build remarkable customer experiences, thanks to xMatters. By streamlining their on-call process, shortening response times, and activating one-click responses with xMatters, Tesco drastically reduces the impact of service issues—often resolving them before customers are even aware of a problem.
With xMatters, Wesfarmers Chemicals, Energy & Fertilisers (WesCEF) can have the peace of mind that the right information is provided to the right people at the right time to resolve issues quickly.
To provide cutting-edge services and exceptional patient care, UK HealthCare relies on xMatters.
With the help of xMatters, Principal turned a lengthy, manual process that slowed resolution times and required extensive call trees into an automated, self-service subscription system that reduces operational pain and protects against service issues by targeting the right people.
The ability to resolve IT issues quickly is vital for American Airlines. When a technological problem stranded thousands of passengers on a rival airline, American Airlines took the necessary precautions to ensure the same thing couldn’t happen to them.
By implementing automation and self-service for end users, Sky proved that even busy teams supporting in-home entertainment services for an entire nation can reduce costs, improve incident response times, and provide an exceptional customer experience.